Privacy Policy

Respecting your privacy

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Privacy Policy 

This website is managed by The Sydney Aquarium Company Pty Ltd, part of the Merlin Entertainments Group, which operates the attraction Sydney Aquarium. Merlin Entertainments and its subsidiaries are committed to protecting the privacy of visitors to this website and mailing list subscribers.

We understand that your privacy is important and will ensure as far as possible that your personal information collected through Merlin Entertainments websites is used only for the purposes set out in this statement.

This Privacy Statement explains our policies in relation to the handling of personal information that may be collected on this and related websites.


As we cannot distinguish the age of visitors accessing this website, this privacy policy applies to all visitors. If a person under sixteen years of age has provided us with personal information without parental or guardian consent, then this may be removed by e-mailing your request to our Privacy Officer.  We will take all reasonable steps to ensure the privacy rights of children are protected.

Information collected

The following types of information are collected from visitors to this site:


  • General information about visitors to our website is collected for general statistical reporting.
  • Such information includes service provider, browser type, pages accessed on our Web site and what site you came from.
  • Visitor details are requested prior to online ticket purchase and entry into competitions, and may be used for future marketing/promotions by Merlin Entertainments
  • Records of any e-mails, ‘contact us’ messages or other correspondence that you send via the website.
  • Subscription information relating to e-mail newsletters.


We are committed to keeping all personal information secure and have taken reasonable steps to prevent loss, unauthorised access or modification. We do not disclose your personal information to any 3rd parties unless required by law to do so, however, we may disclose your personal information:


  • For the purposes for which the personal information was requested, and for directly related purposes.
  • For use in the operation and marketing of other entities within the Merlin Entertainments group.


You will occasionally receive promotional emails and we hope you will find these updates interesting and informative. Please note that we will only send e-mail promotions or announcements to you if you have given your permission for us to do so.

If you would like to unsubscribe from receiving our mailings or do not want us to share your personal information with other parties, please e-mail us or follow the steps to unsubscribe which are presented in every email you receive from us.


View our Security Policy here.


Contact information

If you have comments or questions about our Privacy Policy, please contact us at:


Privacy Officer

Merlin Entertainments AU/NZ

1-5 Wheat Road

Darling Harbour

NSW 2000

Tel: +61 2 8251 7800


For further information concerning your rights please visit the Australian Privacy Commissioner's web site at: